Support

For information about starting a journal or running a journal, from what your journal should look like on-screen to how to attract the best papers, recruit the top editors, archive the articles, or generate needed revenue - everything practical to maintain your journal - be sure to look over the Frequently Asked Questions (FAQ) page. The information here reflects questions that editors have asked in the course of starting and running their journals.

If you have questions or suggestions, please help us improve the FAQs by writing to us at: info [at] scholarlyexchange [dot] org [spam-deterrent].

Our primary goal from a technical standpoint is to maintain the software platform fully operational at all times. We perform nightly backups with data kept on secure remote servers.

For technical questions that you might have about Open Journal Systems software, the Public Knowledge Project's active user forum is free and open to everyone. It is built upon the real-life experience of the many journals that have deployed OJS software at a variety of locations. Many of your questions have already been answered in the Forum and can be found with a quick search.

In addition, Scholarly Exchange provides open-access-oriented publishing consulting support at favorable rates through both internal and external publishing specialists.

If you have questions about starting a journal or transferring it to Scholarly Exchange's free platform, please write to us: info [at] scholarlyexchange [dot] org [spam-deterrent].